Showing posts with label hotel. Show all posts
Showing posts with label hotel. Show all posts

Thursday, 27 January 2011

Unwanted Publicity

They say that all publicity is good publicity but it was a big disappointment to discover that two Singapore hotels figure prominently in Asia's Top Ten Dirtiest Hotels.

To make matters worse the ill-named Goldkist Beach Resort heads the list.  One poor guest was disconcerted to learn that “Taxi Drivers will laugh if you say you are staying here”  and I quote "Waaa, why stay there lah! This place only for party at beach, better stay somewhere else, not good for tourist".

Aspinalls ("Sleeping on the street would have been cleaner") came in third.

There is actually no excuse for filth and lousy service and I am sure the Singapore Tourist Bureau will be paying them a visit, along with the environmental agencies.

When an Australian guest writes: "No words can describe how horrible this place is and not exaggerating when I say it is the worst hotel I have ever stayed in" then this sort of bad press travels on the web and undoes all of the excellent work the STB does to promote Singapore.

To provide a balanced review I sought out the best service for hotels in Asia thinking that at least one Singapore hotel would make the list, given the national emphasis on service training for staff - alas no.

But all is not entirely lost as The Quincy Hotel ranked #1 as the Trendist Hotel in Asia and the New Majestic made #9 in the same category.

Next year it would be nice to see a Singapore hotel top all of the best categories; now that would be a goal to aim for.
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Saturday, 16 May 2009

Cheap Cheap

All Together Now - Bangkok


Singaporeans enjoy travelling to Thailand. It is not simply the close proximity of this country that attracts them. Mainly it is the shopping, ease of travel and cheap accommodation.

On this business visit I once again stayed at the Pathumwan Princess hotel. In terms of overall value, cleanliness and service this hotel has few peers and I thoroughly recommend it.

It has another big advantage in that it is attached to the MBK Shopping Centre which has several floors and more than 2,000 shops.

Not that I was looking to buy anything but I did note that men's shoes were about 50% cheaper and even supermarket basics were 20%+ cheaper than Singapore. Many products are produced in Thailand so this is to be expected.

When I first visit Bangkok the trip from the airport to the central district used to up to two hours through traffic snarl ups and choking pollution. On the Sunday I arrived we breezed down the expressway at 150 kilometres per hour and arrived at the hotel in under half an hour.

What impressed me most when I first visited Thailand in the early 1980's and what impresses me still is the courtesy of the people.

Unfortunately the Thai hotel and tourism industry has been badly hit by the triple whammy of the economic recession, H1N1 flu and the political unrest in the country. The local press was reporting that many of the top flight hotels have been put up for sale by their owners.

My business trip did not start well with a traffic accident blocking access to Changi airport as I sped towards departure.

Then there was the ignominy of having one's carry-on case emptied and personal shaving gel and mouthwash removed - even though I has carried these same items on two previous trips with no problems. The presence of a large Pakistani tour group returning to their home country could possibly explain this heightened vigilance.

The next little drama was a mildly poisoned finger which I managed to deal with - such are the joys of business travel that no plastic airline food can placate.

Next week I am spending several days in Jakarta so it will be interesting to note the comparison with Bangkok.

Saturday, 28 February 2009

Wonder of Wonders

It was 28 years ago that I last made a visit to Bangkok but here I was, cocooned inside an air-conditioned limousine, proceeding at pace down the freeway between the airport and the city centre.

In the early 80's this trip would have taken a good two hours, bumper to bumper, sweating and swearing at the never ending traffic jams. By comparison today's journey is a breeze, albeit a fairly sticky breeze, as the sun in Thailand is intense and manages to infiltrate into the passenger compartment despite the tinted glass.

A word about the new Suvarnabhumi aiport in Bangkok. According to one report, visitors still flock to marvel at its "airy and futuristic structure designed by German architect Helmut Jahn, featuring an oval-shaped concourse, energy-efficient temperature control systems, and several superlatives in airport construction".



Futuristic it may be but the hard Teutonic steel walkways reminds me of looking under the hood of a Volkswagen Beetle - very efficient without any endearing warmth at all.

Yes, there are now automated walkways which the old airport never had, but you need to move quickly as one feels like a hot house tomato and the cloth 'sails' that sheath sections of the roof do little to dissipate the noon day sun.

For my money Singapore's Changi airport still wins hands down. It seems more welcoming and less severe than the Thai pretender.

The final section into the city was chaotic as the main arterial routes converged and tuk tuks and scooters weaved their way and forth through the traffic.

My abiding memory from my first visit to Bangkok was the warmth and friendliness of the Thai people and they have retained this attribute. Their service ethic is faultless and they go out of their way to make the visitor welcome.

I stayed at the Pathumwan Princess Hotel at 444 Phayathai Road, Wangmai, Pathumwan. With number '444' I expect many Chinese think twice about staying as '4' is regarded as an unlucky number, but I had no such qualms. It proved to be an excellent place all round and I would strongly recommend it to any business or private traveller. The hotel is completely non smoking - thank goodness!

As ASEAN was meeting in Bangkok at the time of my visit security was tight with a gauntlet of metal detecting devices, people with mirrors on poles looking at the underneath of every car and frequent bag searches.

On the day of my departure I noticed the hotel security staff where keeping a close eye on a large group of young people crowding the entrance, all wearing mauve T shirts. Given that down the road red shirted, anti government protesters wear laying siege to Government House I mistook this group as a splinter group of the same movement.

Not so. It transpired that a South Korean girl pop group, the Wonder Girls (where do they get these titles?) where about to arrive at my hotel and this welcoming party was the Thailand fan club.

I was tempted to say them "I was a drummer in a rock band a decade or so ago would you like my autograph while you are waiting" although I very much doubt there would have been any takers. So rather than making any comment at all I dragged my small suitcase through the throng and departed, by the same limousine that had brought me to the hotel the day before.